We offer a huge variety of buildings and contents insurance quotes, with great online prices and cover.
Whatever level of home cover you need, we can find the quote that is right for you, quickly and at a low price with FREE Home Emergency Service and expert home security check when you buy online!
Call
Mon - Thurs 9am - 8pm, Fri 9am - 5:30pm, Sat & Sun 10am - 4pm
Home Insurance
Home Emergency
Service worth up to £750"
24/7 UK claims service, accidental damage cover and more.
Take out 24 hour claims and add up to £50,000 personal injury cover for your household
20% discount for existing car insurance customers
From our customers
"Having had my car insured with One Call for the past year, I made an on-line enquiry about my house & contents insurance.
I was contacted by a most pleasant and helpful Peter Lowes who kindly sorted me a very competitive quote and I was pleased to accept the policy. My documents were received by e-mail within the hour as promised.
I look forward to a competitive quote for my car next month.
Thankyou Peter and One Call. "
Barrie Honeyman
Landlord Insurance
residential property owners.
Speak to a fully trained advisor on:
01302 554 019
9am - 5:30pm Monday - Friday
FREE home security check from Onelock.
(opt-out available)
See what's included:
- Free home security check
- Home Emergency Service
- Burst, blocked pipes
- Fire, burglary, attempted burglary*
- Storm damage**
- Removal of wasps/hornets nests
- Damage to locks/entrance ways*
- Damage to bricks/windows/doors*
- Accidental Damage - Contents
- Accidental Damage - Buildings
- Personal Injury Assistance
- £50,000 in legal costs
- Cover for your family***
- 24/7 UK Claims Service
- UK Only Call Centres
Get a new Home Insurance quote
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Home Insurance Initial Disclosure
16/02/2012
About this document
Please note that this document does not contain the full terms and conditions of the contract of insurance, these can be found in your insurance company’s Policy Book which can be found on www.onecalldirect.co.uk
Who regulates us?
One Call Insurance is authorised and regulated by the Financial Services Authority. Our FSA registration number is 302961. We are authorised to arrange general insurance. You can check this on the FSA’s register by visiting www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Whose products do we offer?
We offer products from a range of insurers for general insurance products.
Which service will we provide you with?
You will not receive advice or a recommendation from us. We will ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
What will you have to pay us for this service?
Our fees are in addition to any charge made by the insurer.
Up to £55.00 |
New business |
This fee may vary where an insurer does not pay One Call commission. You will be made aware of any policy fee in these instances. |
£5.99 |
Hard copy of documents |
This fee applies if you request a hard copy of your documents or require duplicate documents of any kind sent to you via the post. |
£25.00 |
Renewal arrangement |
The renewal arrangement fee will be charged in addition to the insurer’s renewal premium. |
£55.00 |
Mid-term changes made to policy |
Any changes made to the policy from the inception date up to the end of month 11 will be subject to this charge. |
£26.00 |
Alteration to payment details |
We will charge this amount for any stopped or returned cheques or for altering the date you want the Direct Debit taken from your account. |
£55.00 |
Non disclosure of material information and reduction of no claims bonus fee |
This charge applies for non disclosure of material information and reduction of no claims. You have a right to dispute a non disclosure, which we will investigate, in the first instance, without charge. We will contact third parties if you still dispute our findings; however, should they confirm the information we presented in our first investigations, the fee of £55 will be charged. |
£35.00 |
Cancellation fee applied (within cooling off period):- |
We reserve the right to make a charge to cover the cost of setting up your policy where your cover is cancelled within the cooling off period - £35.00 for Renewals and £49.00 for new business policies. |
£49.95 |
Non return of required documentation |
Where we have to remind you to return documentation, this fee is added with the final reminder. If the required documentation is returned within 3 months of inception, this fee is refundable. |
£10.00 |
Rejection of Direct Debit |
If a Direct Debit payment is rejected, we reserve the right to charge this fee, in addition to any charges applied by Creation, to cover administration costs. |
£26.00 |
Direct Debit default |
We reserve the right to charge this fee where you have defaulted on a Direct Debit payment and we have to set up a new payment plan. New repayments will only be offered up to the 8th month of your policy term. Authorised refunds will be processed within a 21 day period. |
£55.00 |
Changes to incorrect information |
In order to amend any of the information that you may have incorrectly provided us with (whether inadvertently or deliberate), a charge of up to £55 will be made per individual amendment. |
Variable DD rate |
Direct Debit Instalment plans |
Instalment plans attract a variable charge, which is included in the agreed payments. |
£10.00 |
Copy of personal data |
For a copy of your personal data held on file. |
Credit scoring
We may, before entering into this agreement search the files of any credit reference agency or agencies who will keep a record of our enquiries. We may also disclose details about you and your conduct of this agreement to that agency or agencies. Such details are then used only to help make credit decisions on you or members of your household or occasionally for fraud prevention or to trace debtors. Where credit scoring calculations are used by us/the insurer, acceptance or rejection of your application will depend only on the results of the credit scoring process.
Cancellation
Within the first 14 days from receiving your policy documents or the policy start date you may cancel your policy under the cooling off period. This is provided that you cancel your policy and return all documentation within 14 days of receiving your policy documents or the policy start date, whichever is the latter. All insurers have a right to apply a “policy time on risk” charge. One Call Insurance will apply a charge in addition to any insurer charges to cover the cost of setting up your policy in accordance with our terms of business (please see above for charge.) After this period we will cancel your policy on a Short Rate basis, full details can be found in our main terms and conditions.
What to do if you have a complaint
If you wish to register a complaint, please contact us:
- By phone on 01302 554015
- In writing to the Complaints Handling Manager, One Call Insurance, First Point, Balby Carr Bank, Doncaster, South Yorkshire, DN4 5JQ
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. This means you may be entitled to compensation from the scheme if we cannot meet our obligations. For further information from the FSCS you can contact them at: The FSCS, 7th Floor, Lloyds Chambers, Portsoken Street, London, E1 8BN. Tel: 0207 892 7300 or email: enquiries@fscs.org.uk.
SUMMARY OF COVER – One Call Insurance
In additional to your insurance policy One Call Insurance has provided additional services for your benefit. These services are confirmed below. For full details relating to the “Insurance Policy” please refer to the insurers’ policy booklet on www.onecalldirect.co.uk. These services are provided by One Call Insurance Services Ltd and do not form part of a contract with your insurer.
Service |
Features, Benefits, Exclusions & Limitations |
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Covers you for emergency repairs for a variety of outcomes. Service operates 24 hours a day, 7 days a week and 365 days a year. You must refer to their terms and conditions for full details of your policy and any exclusions. |
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Covers the costs of repairing accidental damage to your contents for a variety of risks. |
One Call Insurance Services Limited | Sales: