Alterations to your policy

You must tell us about any of the following changes in your circumstance straight away. If you do not tell us about these changes your policy may no longer be valid or a claim may not be paid. These changes may result in a change to your premium and/or excess and will incur a charge of £39 in addition to any insurance company charges or refunds, where these changes are acceptable to your insurance company.

Please inform us if:

  • You change the car or its registration number, or you get another car.
  • There is a change of driver(s).
  • The vehicle ownership changes and you still require our insurance cover.
  • Any driver on the policy gets a motoring conviction, including fixed penalty offences.
  • Any driver develops a health condition which the DVLA need to be aware of.
  • You change the purpose the car is used for.
  • Any driver changes their job, starts a new job, including part-time work, or stops work.
  • The car is changed from the manufacturer’s original specification.
  • You take the car abroad for more than 90 days or outside of the European Union - you must inform us of the dates you intend to travel to take advantage of EU cover.
  • You change your address or the address where you keep the car overnight.
  • Any driver passes their test or has their licence revoked.
  • The details on the Schedule change.
  • The car is involved in an accident or fire, stolen, damaged or broken into.
  • Any driver on the policy is involved in an accident or has a vehicle damaged or stolen.
  • There is a change to your estimated annual mileage.
  • Any policy limits are exceeded.
  • Any driver has insurance refused, cancelled or has had special terms imposed.
  • There is a change to the main user of the car.

Where we have been made aware of previously undisclosed information we will debit the credit/debit card with the additional premium for this alteration. We will inform you before this happens.

Your Insurer has the right not to accept your policy due to your new details not meeting their criteria, if this does happen we will try to find another insurer to cover you.

Please refer to your Schedule/Certificate of Insurance for the details of your policy and contact us if you are unsure whether certain information should be disclosed.

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One Call Insurance Services Limited - Registered Office: First Point, Balby Carr Bank, Doncaster, South Yorkshire DN4 5JQ.

Authorised and regulated by the Financial Conduct Authority for general insurance business.

Registered in England Company Number: 4693136.
FCA Reg: 302961.

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