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Customer Reviews

Welcome to our customer review and comments section

One Call Insurance is proud to be compared, and we constantly look at ways of improving the service our customers receive.

As well as offering you cheaper insurance direct via our website and over the phone, we also supply cheap car and home insurance quotes on a variety of comparison sites, including:

  • MoneySuperMarket
  • CompareTheMarket
  • Quotezone
  • Confused
  • Gocompare
  • The Van Insurer

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Just some of the comments we have had from happy customers:

We provide customers with great insurance products every day. Whether its a cheaper car insurance renewal or a new home insurance policy, our aim is to provide excellent service to every one of our customers.

I asked for a copy of my insurance and the next morning it was in my inbox, great service.

Rob from Doncaster
4.5 stars4.5 stars4.5 stars4.5 stars

As a new policy holder with one call, I will gladly say that from the on-set your approach had been without ambiguity and of which I'm personally grateful. The advisor has also been fantastic in relating to me in my capacity as a new policy holder, please do keep it up.

Jake from Manchester
5 stars5 stars5 stars5 stars5 stars

I can't speak for anyone else but my dealings with one call have been ok my renewal came in and it was the same price as last year I did look at other comparisons but for a few pounds it wasn't worth the bother to change they sent all my documents by email JOB DONE as far as I am concerned, hopefully though I won't have any need to call them

Samatha from Liverpool
4 stars4 stars4 stars4 stars

Recently changed to One Call - realised things not going to plan, so made a call and things quickly sorted out by the advisors (my mistake inputting data).After that everything went smoothly and received all required documents quickly online. Would defiantly recommend One Call to other people. I hope I don't have an accident, but if I do I'm sure that everything will be handled smoothly and swiftly.

Bob from Wrexham
4 stars4 stars4 stars4 stars

I got some quotes from moneysupermarket and comparethemarket (simples!) and although One Call weren't the cheapest they included free breakdown cover included so I decided to go with them.

Lucy from Barnsley
4.5 stars4.5 stars4.5 stars4.5 stars

Very pleased with the service provided by JR7 and would be happy to recommend One Call Insurance to others.

Carol from Saddleworth
5 stars5 stars5 stars5 stars5 stars

made a chore much easier as we never look forward to insuring car or home. a bad job simplified, thanks

Marie from Bournemouth
5 stars5 stars5 stars5 stars5 stars

Great Prices , Great Policy , Great Benefits !!! Speedy certificate and documents delivery by email Thanks. Very pleased

Chris from London
5 stars5 stars5 stars5 stars5 stars

Excellent service from the customer advisor, very polite and helpful.

Sarah from Leeds
5 stars5 stars5 stars5 stars5 stars

The length and breadth of the call for renewal was superb. Your understanding of my situation was empathetic and 1st Class. I have already recommended you to 2 friends and members of my family and none of us can really believe the new offer you are able to make! Well Done, first Class Service.

Ben from Coventry
5 stars5 stars5 stars5 stars5 stars

Excellent customer service by LB6, very quick and easy to deal with, thank you

Paula from Bolton
5 stars5 stars5 stars5 stars5 stars

Great customer service from the advisor. If I do need to ring for a claim I hope the service continues to be as good as it started. This is my second year with One Call Direct, so far so good.

Ben from Sheffield
5 stars5 stars5 stars5 stars5 stars

Just had the pleasure of setting up car insurance with JR7 went so smoothly, very pleasant lady. would definately use One Call again.

Magnus from Aberdeen
5 stars5 stars5 stars5 stars5 stars

Just very satisfied

Linda from Stockport
5 stars5 stars5 stars5 stars5 stars

I spoke with kb6 for the renewal of my home insurance she was polite and very professional a credit to one call insurance

Diane from Doncaster
5 stars5 stars5 stars5 stars5 stars

I had cancelled my AA breakdown due to very high cost, so I phoned to check If I had breakdown cover and a very helpful person said yes I had, so all ok, he asked If I wanted to have the gold cover and the price was really good so I decided to take that out. The gentleman I spoke to who was very helpful, I was very happy with his help

Anne from Sheffield
4 stars4 stars4 stars4 stars

I found Leyla was very helpful and explained things very well. Thank you Leyla.

Maureen from Telford
4 stars4 stars4 stars4 stars

Very pleased with price and all the policy was explained to me full by your friendly and excellent staff Layla Beaumont was fantastic thankyou all team.

David from Winsford
5 stars5 stars5 stars5 stars5 stars

I have been very pleased with the service and am quite likely to remain as a customer subject obviously to the cost of renewal or if I get a better quote from another Insurer.

Stephen from Preston
5 stars5 stars5 stars5 stars5 stars

Excellent service from start to finish, staff are polite, friendly , courteous and professional. The insurance quote was very good which includes , breakdown , no claims and legal protection. Documents sent out immediately by secure email, would definitely recommend.

Michael from Pevensey
5 stars5 stars5 stars5 stars5 stars

Very cheap, easy to set up ,and helpful when I wiped my documents of iPad would recommend them without any worry's

James from Leeds
5 stars5 stars5 stars5 stars5 stars

A couple of days after taking new car policy it was necessary to change the start date. Spoke again with Jess (JR7) who was helpful and efficient, as previously. And I wasn't charged for the change!

Anthony from Manchester
5 stars5 stars5 stars5 stars5 stars

The advisor was excellent and emailed my car insurance certificate really quickly, I was able to drive my car the same day. Many thanks!

Chris from Chester
4.5 stars4.5 stars4.5 stars4.5 stars

Needed to have my Car Insurance documents E-mailed urgently to a new address, this was done very calmly by the member of the Customer Service Team. Congrats to her and many thanks. I've been with One Call for about 3 years and they're still the cheapest.

Dale from Nottingham
5 stars5 stars5 stars5 stars5 stars

Thank you for renewing my car insurance... I replied to your quote well in advance just in case of any queries but after a couple phone calls you got a cheaper quote for me with the same cover as the original quote.

Richard from London
5 stars5 stars5 stars5 stars5 stars

I searched for a long time for car insurance for my car and One Call direct came up best on gocompare.

Mary from Derby
5 stars5 stars5 stars5 stars5 stars

I phoned Hayley at One Call and she arranged car insurance for me today over the phone, she was efficient and very helpful. I would recommend this company to anyone. My husband will change to this company when his present insurance expires and I will get £25 !!!

Hayley from Doncaster
5 stars5 stars5 stars5 stars5 stars

They phoned to remind me that my car is now over 10 years old and I need to upgrade my car recovery service. He was very efficient and I was impressed with the help he gave me. Thank you.

Edward from Newcastle
5 stars5 stars5 stars5 stars5 stars

Spoke to a lady about change of car and she answered quickly and professionally. Convinced me it was a good deal even though I had to pay a fee of £55 but I could spread that over the remaining 6 months direct debit. Spent more of her time asking questions about insurance scenarios on another car of which she was more than happy to answer. Found the whole experience pleasant. Well done!

Martin from Eastleigh
5 stars5 stars5 stars5 stars5 stars

The service I received was very good the agent SP5 informed me of things I had not thought of which saved me money, Docs were received imediately so all up and running

R Harris from Nottingham
5 stars5 stars5 stars5 stars5 stars



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One Call Insurance Services Limited - Registered Office: First Point, Balby Carr Bank, Doncaster, South Yorkshire DN4 5JQ.

Authorised and regulated by the Financial Conduct Authority for general insurance business.

Registered in England Company Number: 4693136.
FCA Reg: 302961.

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