Live Chat Software by Click4Assistance UK
Live Chat Software by Click4Assistance UK

Useful information about using our website

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern One Call Insurance Services Limited relationship with you in relation to this website or any associated URLs or any correspondence by e-mail between One Call and you.

If you do not accept the following terms and conditions, you should leave this website. If you continue to use the website we recommend that you familiarise yourself with our privacy policy.

Please note that certain insurance products and other services marketed and sold through this website will be subject to additional terms and conditions that you would need to familiarise yourself with before any purchase.

One Call Insurance Services Limited

The term 'One Call' or 'One Call Insurance' or 'us' or 'we' refers to the owner of the website whose registered office is First Point, Balby Carr Bank, Doncaster, South Yorkshire DN4 5JQ. Our company registration number is 4693136, Registered in England. The term 'you' refers to the user or viewer of our website.

One Call is authorised and regulated by the Financial Conduct Authority for General Insurance Business No.302961

Mistakes and Omissions

One Call tries to correct mistakes on our website as soon as we encounter them. One Call always makes sure that all advertising, wherever it appears, is legal, decent, honest and truthful. Despite this there may be exceptional circumstances that would cause an incorrect price or product service to be displayed on our website. In this event we reserve the right to cancel any contract, insurance or otherwise, we may have agreed with you. This will always be without any liability to you and we will always ensure that a full refund is offered.

We work hard to ensure that the site is accurate and maintained to reflect our current positions and policies, however all warranties (expressed or implied through statute) and all liability to you in respect of this site, are excluded to the fullest extent permitted by the law.

This does not affect your statutory rights for any products or services purchased through One Call's website.

If any provision in these terms and conditions shall be found by any court or administrative body of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.

Legal Jurisdiction

The conditions of website use shall be governed by English law and the Courts of England and Wales unless both parties expressly agree otherwise.

Duty of Disclosure

Any quotation made through this website is based entirely on the information that you give to us. It is your responsibility to make sure that the information given is accurate at the time of disclosure. If the information is found to be subsequently inaccurate or becomes inaccurate you have a duty to inform us of any such changes or incorrect information as soon as you become aware about it.

Fair Treatment Policy

Complaints handling procedure.

Terms and Conditions of Products and Services

It is important to be aware that One Call retain the right to accept or reject any request to buy the products or services, and any purchase will be subject to the terms and conditions of that product or service.

The information on this site may not contain the full or total description of all terms and conditions relating to our products and services. Complete details will always be included in your other policy documents.

Links to Third Parties

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Needed to have my Car Insurance documents E-mailed urgently to a new address, this was done very calmly by the member of the Customer Service Team. Congrats to her and many thanks. I've been with One Call for about 3 years and they're still the cheapest.

Dale from Nottingham
5 stars5 stars5 stars5 stars5 stars

I phoned Hayley at One Call and she arranged car insurance for me today over the phone, she was efficient and very helpful. I would recommend this company to anyone. My husband will change to this company when his present insurance expires and I will get £25 !!!

Hayley from Doncaster
5 stars5 stars5 stars5 stars5 stars

Very pleased with the service provided by JR7 and would be happy to recommend One Call Insurance to others.

Carol from Saddleworth
5 stars5 stars5 stars5 stars5 stars

Great customer service from the advisor. If I do need to ring for a claim I hope the service continues to be as good as it started. This is my second year with One Call Direct, so far so good.

Ben from Sheffield
5 stars5 stars5 stars5 stars5 stars

Thank you for renewing my car insurance... I replied to your quote well in advance just in case of any queries but after a couple phone calls you got a cheaper quote for me with the same cover as the original quote.

Richard from London
5 stars5 stars5 stars5 stars5 stars

Just very satisfied

Linda from Stockport
5 stars5 stars5 stars5 stars5 stars

Page shadow

Home | Car Insurance | Charity | Privacy
Cookie Policy | Web Terms | Glossary
Useful Numbers | Sitemap | Recruitment

One Call Insurance Services Limited - Registered Office: First Point, Balby Carr Bank, Doncaster, South Yorkshire DN4 5JQ.

Authorised and regulated by the Financial Conduct Authority for general insurance business.

Registered in England Company Number: 4693136.
FCA Reg: 302961.

© Copyright One Call Insurance Services Limited - All Rights Reserved.